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Tuesday, May 29, 2007

Chronic suckers

Re:Stupid New Cars (Score:4, Insightful)

by Anonymous Coward on 2:54 Tuesday 29 May 2007 (#19302559)

I don't think it's the electronics per se, but rather the attitude creeping in from the computer industry. I've noticed it in other industries as well, such as television and phone service. Faults that wouldn't have been tolerated ten years ago are suddenly cropping up everywhere. People have become desensitised to failure with electronics because of computers. Sloppy QA because of the training/expertise/staff overlap with computers.

And at the same time, another problem is preventing this from being solved. People put up with it. The way capitalism is supposed to work is that if somebody fucks up, you can go with a competitor. But now it's trendy to complain and then forget about it until next time something goes wrong. Shitty mobile phone reception? Moan about it, but don't ask for your money back. Crashing computer? Complain to your neighbourhood geek, but don't demand a refund. Evil dictator in charge of your country? Re-elect the fucker! When there's no consequences to providing a shitty service, that's exactly what people will give you.

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